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Scheduled Events (such as 'On-Demand' or 'Small Group'
Sessions)
1. What is an 'Event' ?
An event consists of
one session that is set up for you to attend. It is
scheduled to take place at a certain time on a particular
date and will consist of either an hour or 30 minutes
depending on which you choose to have. An event may be an
'On Demand Session or a 'Small Group' session.
2. What is the difference
between 'On-Demand' sessions and 'Small Group' sessions?
'On Demand' sessions are
those that you may request to have whenever you need help in
a particular subject. ( See 'On
Demand' tutoring. ) They are NOT pre-scheduled
and involve just you and the tutor for 'one on one' help.
You choose when you wish to avail of this service by sending
us a request and we set up a time convenient to you
from the three choices which are provided by you in the
request form.
A 'Small Group' session is
a pre-scheduled event that has been set up by
First Class e-Learning
for a certain time. It will focus on a particular
topic, such as a problem area in a subject, review of a unit
and/or preparation for a test. You may choose to attend a
'Small Group' session by sending in a
request.
See the 'Event
Calendar' to see which sessions have be scheduled for
this week/month. eg
3. How do I attend an
'Event'?
For 'On Demand' Tutoring
sessions:
You may request an 'On
Demand' session for homework help by filling in a request
form. In your request, you provide a time that is
convenient for you. Once a match is made with the
appropriate tutor, you are sent an email confirming the time
of the session and asked to make a payment. Next you are
sent a 'link' in your email that will take you to the
virtual classroom. Click on the link. It will take you to
the 'Event Center'. For first time users of the virtual
classroom, you will need to download and install a plug in.
Just follow the instructions given. It will take just a
moment and you will only have to do this one time.
For 'Small Group' Sessions:
( See 'Small Group'
sessions for more information on how to take part in a 'Small
Group Session'. )
3. The link sent to me
(by email) for an online event will not work when I click on
it.
Some mail accounts will
not let you follow a link to another website. You may need
to copy and paste the address of the link into a new
browser. Just highlight the link, right click with your
mouse, and select 'copy'. Next open up a new browser eg.
Internet Explorer or Firefox. Then right click with the
mouse again to select 'paste' the address into
the 'Address window' of the browser. Press 'Enter'. If that
does not work, contact support@firstclasselearning.com and
we will assist you.
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'Member Log On' Not Working
1. My password and/or
my username will not work when I try to log on to the 'Event
Center'.
Made sure that you are correctly typing in the password.
eg. The 'Member Log On' is case sensitive. Check to
see if you have 'CAPS ON' on your keyboard. Type in any
upper case letters if your password has any. If this doesn't
work, please contact us at
support@firstclasselearning.com and you will be sent
another password.
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Connecting to the Virtual
Classroom
1. I can't get into the
virtual classroom.
First check to see that you have the necessary 'System
Requirements'. Our learning platform does not support
Windows 98. (You need to have Windows 2000, Windows XP,
Windows ME, or Windows Vista.) Next, in order to go into the
virtual classroom, you need to download and install a plug
in. Just follow the instructions given by first clicking on
the 'Enter' button. Continue clicking on the 'Enter'
buttons until you receive a popup window which will ask you
to download, run and install a java script which is needed
to run the virtual classroom. If this does not happen
automatically, click on the 'Help' button with the ? mark on
it. It will guide you to downloading and installing the the
plug in manually.
2. Can I test to see if my
connection is working?
Yes, you can test to see
if your connection is working by following this link:
Test Your Connection
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Downloading
and Installing the Plug-in Needed to Access the Virtual Classroom
1. How do you install
the plug-in or java script?
When you have been sent a link to access a 'Tutoring
Event' such as an 'On Demand Tutoring' Session or a 'Small
Group' Session, click on the link which will take you to the
'Event Center'. Follow the instructions given at the 'Event
Center', If after you
click 'Enter', the plug in does not run
automatically, you may need to download it manually (This is
the case for
some computers). Simply click on the help button with the ?
mark and do as directed.
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Audio Problems
1. My microphone is not
working in the virtual classroom.
You have to be given
permission by the moderator/tutor to talk in the virtual
classroom. If you still experience problems after your
microphone has been enabled, go to 'New
User's Manual' and click on 'Using the Audio' for more suggestions on how to solve
your problem.
2. I cannot hear when
someone is speaking.
If you cannot hear when
someone is talking in the virtual classroom, go to the 'Audio Wizard' to test
your audio settings and to configure your speakers. The 'Audio
Wizard' is located on the top right side of the screen. (See the
'New User's Manual' for
more details.)
Other things that you may
do include the following:
a) Check the connections
of your headset. Make sure that the connections are plugged
in to the correct ports on your computer. eg. The connection
with the picture of headset gets plugged into the port which
also has a picture of a headset; the connection with a
picture of a speaker gets plugged in to the port which has a
picture of a speaker.
b) Check to make sure the
speakers are enabled. Go to the speaker icon on the bottom
right of your screen. Click it on. (For some speaker icons,
you may need to right-click and look at the different
options.) Select 'Playback' devices and make sure that your
speakers are enabled.)
More
suggestions:
1)
If the headset is producing faint or
no sound, check the following:
- Is the headset in-line
volume control dial turned up?
-
Is the computer's sound control panel or
system preference set to an audible volume level?
2)
If the microphone is not recording, check the
following:
- Is the headset's in-line
control switched to the mute position?
- Is the computer's sound
control panel or system preference set up to record from the
headset?
- Is the microphone
rotated to the correct position (close to the corner of the
mouth)?
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Virtual Classroom Tools
1. When I am in the
virtual classroom, I don't see any drawing tools for marking
on the white board.
To mark on the white boards, first you have to be given
permission from the moderator (tutor). Then you will have
'writing privileges' and will be able to use all the
'drawing tools' which are located on the bottom of your
screen. These drawing tools are very similar to those that
are used in the Microsoft "Paint" program which may be found
on your computer. Go to START, select ACCESSORIES and you
will find this program. This is a good place to practise
using the 'drawing tools'.
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