Flexible - Online tutoring is very flexible. Your child can be at home and working on the computer, and receive a tremendous amount of help from online tutors. It can be set up at a time convenient to the student. Because of this flexibility, you have more control over when he/she gets the assistance he/she needs. Often times this is when they have to do homework in the evenings and can't finish it without help.

Reduces Stress - Helping children with homework can be very demanding on parents especially if you have more than one child needing your help. It can be a source of great stress in the household. With online tutoring, personal attention is devoted to the student to get him/her actively involved in the learning process, helping him/her to understand how to do the assigned work and to do a good job when completing it.

Click on the following topics to find out more about each :

       Guidelines                 Policies                Communication              Security

       Our Tutors                Privacy                 Assessment                     Registration

       New User's Manual

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Guidelines

It's as easy as 1-2-3.

Simply follow these 3 steps to get the tutoring service that you need :

                 1) Register an account with us. (See 'Registration')

                 2) Choose the tutoring service that you wish to have in 'Getting Started'.

              3) Make a Payment. (See 'Payment Method')

For those who wish to have 'Continuous One-on-One tutoring':

              - It would be a good idea to share information with us related to your child's learning that will help us to determine the level at which he/she is working and choose the best course of action. This shall be kept in strictest confidence as it would be with your child's school.          

              - As well, with your permission we will do an assessment by a trained experienced teacher. This assessment will assess your child's reading/math performance to find out where the strengths and weaknesses are, so that appropriate help may be provided.

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Policies

What happens if you aren't completely satisfied with the tutor or session?

- For On-Demand Tutoring: If you are not completely satisfied with the tutor or a session, please contact us within 24 hours and we will refund your money or offer you a new session free of charge.

- For One-On-One Tutoring Contracts: You may request to have a particular tutor if that tutor is available. Otherwise we will select one for you. If for any reason, you aren't satisfied with your first session or with the tutor that was selected, you may immediately apply for a full refund.

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Communication

Contact - We encourage contact between parents and tutors. For One-on-One Tutoring, parents have access to tutors if you want to check on your child's progress. You simply log online during your child's scheduled session and you can talk to your child's tutor. You can discuss your child's problem area and together we will find a way to help your child succeed. As well, see Contact Us to view other ways that you can communicate with us.

Support - For technical support, trouble-shooting, questions regarding billing and payment or any other concerns, please visit our Support page.

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Security

(Secure Learning Environment and Secure Payment Methods)

Secure Learning Environment - We use Electa Live as our learning platform. This is a safe, secure learning environment that is being used by educators all over the world and has highly secure connectivity.  

Sessions are recorded and stored in a library in our database. These recordings provide monitoring and also provide students with an opportunity to have a second look at a lesson.

Electa is a powerful learning platform especially designed and enhanced for online collaboration and online training purposes.  It is being used by Online Schools, Universities, Corporate Trainers and individual Teachers around the world.

Secure Payment Methods - We accept several methods of safe secure online payments including PayPal, Interac (email money transfer), Visa, American Express and Mastercard. As well, for continuous One-on-One Tutoring, you have the option of sending a Money Order. Please note however that our services don't start until payment is received. (See "Payment Methods" for more information on each method of payment.)

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Our Tutors

Qualified Tutors -  Our tutors are highly qualified and trained in their subject areas. We do background checks on the educational training of our tutors and we also require proof of Certification and Training by accredited educational institutions.

Certificate of Conduct - Our tutors are screened and have to submit current Certificates of Conduct before they are accepted to work for First Class e-Learning. A Certificate of Conduct is a criminal record screening certificate from the Royal Newfoundland Constabulary or a certificate of conduct from the Royal Canadian Mounted Police.

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Privacy

Personal Information Respected - Any personal information that is given to us will be respected with the utmost privacy. It will be used only for purposes of contacting you regarding your account, responding to your requests for information, helping us to provide the best possible service for your child and/or asking you for feedback on our tutoring services.

Private Tutoring Sessions - Tutoring sessions are private and are between our tutors and the students. Information exchanged between our tutoring service and you is kept strictly confidential. We do not disclose any information regarding who is being tutored by us, when or for what reason.  As well, the tutoring sessions are recorded and monitored by us to ensure a safe secure learning environment.

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Assessment

(Assessment is offered ONLY for tutoring that is ongoing over a period of time.) Students choosing our One-on-One Tutoring service for help in math or reading, have the option of being assessed by a qualified teacher who has experience in administering reading and/or math assessments. This will provide important information which will help us to determine the level at which your child is working. As well the assessment will show his/her strengths and weaknesses, and help us to decide on the best learning approach to help your child succeed.

Assessment Tools - We use the same assessment tools that are currently being used in our K-12 schools eg. Atlantic Canada Reading Assessment Resource with Running Records.

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Registration

Register an Account - To register an account with us, simply click on the button below. This will take you to the 'Registration' page. Select 'register' from the list of words on the left and follow the steps to fill in the form. Your information will be added to our database and a username and password will be sent to you shortly thereafter. This  'username' and password will be used for logging into the virtual classroom setting where tutoring will take place.

(Please note that your username and password are to be used at all times to avail of our tutoring services. Without the 'username' and  the 'password' you will not be able to enter the virtual classroom.)

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New User's Manual

For useful information on our tutoring services and how to use the different features of our virtual classroom, read the 'New User's Manual'.

Topics in the Manual include:

Registration,  Member Log On,   Event Center,  Main Window,  Participant/Moderator,  Using the Audio,  White Boards,  Drawing Tools,  and The Echo Effect.

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